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Begin by actively listening to the customer to understand their shipping requirements, cargo details, destination, and any specific instructions.
Clearly outline the breakdown of costs and any potential surcharges and bills of lading, invoices, customs paperwork, and any special permits.
This may involve selecting the right transportation mode, container type, and service level and provides transit times, routes, available options, and pricing.
Packaging, labeling, and preparing their cargo to ensure safe and secure transportation. Provide guidelines on cargo handling and storage. Then Deliver on time.